FedLoan Servicing Portal Login Guide

Frequently Asked Questions (FAQs)

Do you find yourself wondering if having all the answers at your fingertips really makes a difference in managing your student loans? It's true that sifting through lengthy documents or waiting on hold for customer support can be frustrating and time-consuming. That's why having a reliable resource, like a comprehensive FAQ section, can be a game-changer. With instant access to answers on loan repayment options, payment schedules, and more, you can quickly resolve common issues and get back on track. But just how effective are these FAQs in addressing your loan-related concerns?

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Is MyFedLoan legal?

Yes, MyFedLoan operates legally as a non-profit organization under the Pennsylvania Higher Education Assistance Agency (PHEAA).

What is MyFedLoan?

MyFedLoan provides services for student loan management, including:

  1. Making loan payments: Pay your student loan directly through MyFedLoan.
  2. Choosing repayment plans: Select a plan that fits your financial situation.
  3. Tracking repayment: Monitor your loan balance and payment history.

Can I change my loan due date?

Yes, you can change your due date:

  1. Active repayment: Ensure you are actively repaying your loan.
  2. First payment: Make your initial payment on time.
  3. Date request: Request a change from the 1st to the 28th of a month.

Contacting Customer Service

You can connect with MyFedLoan Customer Service by calling 800-699-2908 from Monday to Friday, 8 a.m. to 9 p.m. EST. OR send them mail at [email protected].

Why am I still getting billed as a student?

If you've changed schools, your status might not be updated. Options include:

  1. Make payment: If possible, pay to avoid late fees.
  2. Request forbearance: Ask for a General Forbearance under the "Trouble Paying" section until your status updates.