MyFedLoan is a leading provider of student loan services, including managing public service loan forgiveness applications. If you encounter any issues with your loans, there are several options for obtaining assistance.
Contact Us
Direct Contact with MyFedLoan
As one of the largest student loan servicing companies, MyFedLoan is your initial point of contact for any loan-related concerns, including public service loan forgiveness. While interacting with FedLoan might be challenging, they are contracted by the government to assist you.
Additional Resources
Beyond direct contact with FedLoan, you can utilize StudentLoans.gov for securing your loans and applying for income-based repayment plans. If necessary, you can also pay for third-party assistance, but ensure you understand what services you will receive.
MyFedLoan Customer Support
Domestic Calls
Dial toll-free (800) 699-2908, available Monday through Friday from 8 AM to 9 PM.
International Calls
Dial (717) 720-1985, available Monday through Friday from 8 AM to 9 PM.
Fax
Contact through their official website.
Escalating Issues
If MyFedLoan fails to provide accurate information, consider the following steps:
Department of Education
Contact them at 1-800-872-5327 if you need authoritative answers.
Filing Complaints
Report issues to the Consumer Financial Protection Bureau.
Always keep your payment records handy when dealing with MyFedLoan to facilitate discussions.
Seeking Professional Help
If FedLoan's support is insufficient and you require professional guidance, remember to start by contacting them directly. Despite potential difficulties, remember that they are compensated to assist you. For further guidance, consider exploring additional student loan advisory services.